How do I pay my rent?
Set It and forget it! Must Sign up thru our office. Sign autopay form, provide office with a voided check and have money ready in the bank to be withdrawn from the 3rd thru the 5th day of the month. Must have a checking or savings account and a minimum $1.50 transaction fee applies.
Pay your rent from anywhere, by just following a few simple steps from your smart phone or computer. Initial setup required: Get your Resident Web Access Form (RWA) from our office which has your Account Number. Go to WWW.GS-RM.COM click on the “Make Payment” tab, sign into your account and follow the steps on your RWA Form. Must have a checking or savings account and a minimum $1.50 transaction fee applies.
Don’t have a checking or savings account? Pay your rent with cash at any of the 25,000 locations located near you. Get your account number from the office. Get a list of the nearest payment locations from the office or online by going to www.paylease.com/cashpay/locations. Visit the participating retailer’s customer service counter and inform the agent you are there to make a bill pay to “PayLease Community Payments”. Provide the agent with your CashPay card and cash payment. Collect a receipt and you’re done! Your payment will electronically be sent to GSRM. A minimum $4.00 transaction fee applies
How do I report a maintenance or repair issue?
You are responsible for reporting all maintenance issues immediately. Failure to do so may result in the cost of your negligence being charged to your account and considered as additional rent. Keep our contact information in a location where you can refer to it quickly in the event you need to report issues to us.
- Log into your Resident Web Access account
Maintenance issues can be reported by calling 973-928-5412. Make sure to leave a detailed message with your full name, address, apt. #, and best contact telephone number.
How do I report an Emergency?
Emergency maintenance issues should be reported to:
Follow the prompts to report a maintenance issue (option 4) then to report an emergency issue (option 1).
Please leave a detailed message with the exact problem, your name, address, apt. #, and phone number. The following are considered to be emergency situations:
- No Heat
- Too Much Heat
- Toilet over flowing
- Sewer back up
- Fire (Contact 911 first then our office)
- Loss of all power
- Sinks/tub clogged and causing flooding.
- Gas leak
- No hot water
When is extermination service?
For our residents in Paterson, NJ you are scheduled for service on the third Tuesday and Wednesday of every other month (If applicable).
For our residents in Passaic, NJ you are scheduled for services on the second Tuesday and Wednesday of every other month (If applicable).
Remember: if you want your apartment to be exterminated, someone must be home to open the door for the exterminator. If you will not be home let our office know and we can try to accommodate you. Also if you have a particular infestation problem let our office and the exterminator know so we can treat your apartment properly.
*Keeping your apartment and the entire property free of infestation requires a team effort and we must all work together.
What if I want to move?
All leases are 1 year leases that automatically renew. If you decide you will not be renewing your lease you must notify us in writing 60 days before the end of your lease that you will be moving. The notice must be in writing and please note that we go by the post mark on the envelope as the the day received. Tenants must return the apartment in the same condition in which they received it. (Which is completely empty, broom swept and moppped, and with no damages.) Tenants must also cooperate with the office when the apartment needs to be shown (during all the 60 days prior to move out) to potential new residents or resident will risk losing part or all their security deposit.
How much is the late charge?
The landlord may require, as additional rent, the payment of a late charges for any monthly payment not received by the 5th day of the Month. This charge shall be five percent (5%) of the your base rent. To be free of late charges we once again advise that you take advantage of the online and phone payment services offered. Please Note: As of January 1, 2012 all payments must be made using the online or phone payment serice.
When are court papers filed?
Generally on or about the 6th – 10th of the month our attorney will begin the eviction process with the court. All legal and administrative costs incurred in the collection of delinquent rent will be charged to your account as additional rent.
What is the fee for "bounced" check?
Bounced check fee is $45.00 per incident and is in addition to any applicable late charges and will be collected as additional rent.
Can I make alterations to my apartment?
Any alterations, improvements, changes or additions made to the premises without the landlord’s written consent is not permitted. All changes, alterations, improvements and/or additions made without the landlord’s written consent shall be removed by you on demand. All changes, alterations, improvements and/or additions made with the landlord’s written consent shall become the property of the landlord when completed and paid for by you. They shall remain as part of the premises at the end of the term unless the landlord demands that you remove them at your sole cost and expense. (If you fail to restore the premises as required, the landlord will assess a fee to you to restore the property to the original state.).
Do I need to secure renter's insurance for my apartment?
The landlord carries no insurance covering loss to any of your belongings, whether located or stored inside or outside the premises. You are responsible for obtaining your own contents insurance. Renter’s insurance is relatively cheap and can be acquired for approximately $10.00 per month through different insurance providers. We strongly advise everyone to get renters insurance as soon as you secure your rental.
Can I sublet my apartment?
Can I have a pet?
No. We do not allow pets and if found in the apartment after you move in, a fee of $200.00 will be assessed monthly until the pet is relocated. A pet security deposit will also be required.
How can I get a parking space?
Contact the office to check for availability, if there is space available you will need to provide a copy of your vehicle registration to the management office. There is a parking fee per vehicle. You will be assigned your own private reserved space. Cars will not be allowed to be stored as disabled or without registration, license plate and insurance for more than one week. No oil changes or repairs are permitted in the parking area or anywhere on the premises. Any vehicles illegally parked will be towed at the vehicle owner’s expense.
How can I make money with the resident referral program?
To participate in the resident referral program and earn $100.00, give your family, friends and co-workers our website WWW.GS-RM.COM to view a list of available apartments or have them call our office. Once your referral signs a lease and pays their security deposit and first month’s rent you will have $100.00 applied to your account. Most importantly make sure to tell them to mention your name when making an appointment to view the apartment. It’s that simple!
Can I have a washer or dryer in my apartment?
At many of our apartment buildings we have fully operational laundry rooms. At those few buildings that do not have a laundry facility, we do not allow a washer or dryer in the apartment. If it is observed that you have either or both of these appliances in the apartment an immediate charge of $150 will be placed on your account as well as a $75 monthly fee until the appliance is removed.
Are Satellite installations allowed?
No! Dish Network, Direct TV, or any other satellite providers are strictly prohibited from installing any equipment on the premises without the landlord’s permission. If they do install without our permission we will remove the equipment, perform the repairs, and then charge your account for damages that will be considered additional rent.
Refer a Friend
To participate in the resident referral program and earn $100.00, give your family, friends and co-workers our website WWW.GS-RM.COM to view a list of available apartments or have them call our office 973-928-5412 to schedule a showing. Once your referral signs a lease and pays their security deposit and first month's rent, the $100.00 will be applied to your account. In order to get the credit applied, you must make sure that the person provides us with your full name and address during their appointment to view the apartment. It's that simple!